Delivery and return

Shipping, Returns & Exchanges

Thank you for shopping with SARAALMRGHLANY2. Please read our shipping, return, exchange, and order modification terms carefully before placing your order.

Shipping

All orders are prepared and shipped from Istanbul, Türkiye.

Delivery times vary depending on the destination, customs procedures, and the shipping carrier. Once your order has been shipped, you will receive tracking information to follow its delivery.

For selected destinations, including certain Gulf countries, no additional customs duties are required upon delivery. Customers only pay the total amount shown on our website at checkout.

For other international destinations, customers may be responsible for customs duties, import taxes, or additional charges required by their country. These charges are not included in the product or shipping price unless clearly stated at checkout.

If shipping costs, customs duties, or taxes are included for your destination, the final total will be clearly shown before you complete your order.

SARAALMRGHLANY2 is not responsible for delays caused by customs, local authorities, shipping carriers, incorrect delivery information, or circumstances beyond our control.

Please make sure your full name, phone number, country, city, area, street address, and postal code are entered correctly before completing your order.

Order Changes

Requests to make changes to an order must be submitted within 24 hours of purchase.

After this period, the order may already be prepared or processed for shipping, and changes may no longer be possible.

Sale items, special orders, made-to-order items, customised items, and orders that have already been shipped cannot be modified.

Returns and Exchanges Within Türkiye

Return or exchange requests for eligible orders delivered within Türkiye must be submitted within 14 days of receiving the order.

To be eligible, the item must:

  • Be unworn, unused, unwashed, and undamaged.
  • Have all original tags attached.
  • Be returned in its original packaging.
  • Be free from perfume, makeup, stains, alterations, or any signs of wear.

Items that do not meet these conditions may not be accepted and may be returned to the customer.

Please contact our customer service team before returning any item. Returns sent without prior approval may not be accepted.

International Orders

Returns and exchanges are not available for orders shipped outside Türkiye.

International customers are responsible for checking the size chart carefully before placing an order. Our team is available to assist with size selection before purchase.

This condition does not affect your applicable legal rights if an item arrives damaged, defective, or different from the item ordered.

Sale and Special-Order Items

Sale items, discounted items, customised items, special orders, and made-to-order designs are final sale and cannot be returned or exchanged, except where required by applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible and provide:

  • Your order number.
  • Clear photos and videos of the package and item.
  • A clear description of the issue.
  • A photo of the shipping label.

Please do not wear, wash, alter, or remove the tags from the item while your claim is being reviewed.

Once the issue has been verified, we will provide the appropriate solution, which may include a replacement, exchange, repair, or refund.

Delivery Issues

If the tracking information confirms that the package was delivered to the address provided at checkout, SARAALMRGHLANY2 cannot be held responsible for loss or theft after delivery.

If your package has not arrived and the shipping carrier cannot confirm delivery, please contact us so we can open an investigation with the shipping company.

We are not responsible for delivery problems caused by an incomplete or incorrect address entered by the customer. Please contact us immediately if you notice an address error before the order is shipped.

Return Shipping Costs

For approved returns within Türkiye, return shipping costs are the customer’s responsibility unless the item arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable unless required by applicable law.

Refunds

After receiving and inspecting an approved return, we will notify you of the result.

Approved refunds will be issued to the original payment method. The time required for the refund to appear in your account depends on your bank or payment provider.

Contact Us

For shipping, return, exchange, order modification, or damaged-item requests, please contact our customer service team through the official contact details listed on our website.